Subject: Fwd: Late shipment / delivery
From: Urvika Chaudhary <[email-masked]>
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Joshi <[email-masked]>
Date: Fri, 3 Jan 2020 02:40:11 -0700 (MST)

Hi Team, 

Kindly assist us in the below case. The customer is chasing his order. 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "M Ataullah" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]>, "Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Friday, January 3, 2020 2:35:30 PM 
Subject: Late shipment / delivery 

Hi Team, 

Problem Statement: late delivery 

Order Date : 19.12.2019 

Order ID: 9764792030 
Tracking ID: S000372081489 
Ticket No: 367544 
Assistance Required: Need Urgent Delivery, and update the status, 

Issue Description: The order is showing order created on the shipa portal, and Shipa carrier team informed us they didn't receive the order physically at the time, moreover the warehouse team mailed us it's shipped and handover to the shipa team on Dated 22-Dec-2019, 
kindly assist us further, 

Regards, 
Syed Ataullah