Subject: Fwd: Refund not processed
From: Urvika Chaudhary <[email-masked]>
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Joshi <[email-masked]>
Date: Fri, 3 Jan 2020 01:30:46 -0700 (MST)

Hi Team, 

Please look into the below case and process the refund as the order status shows 'Undelivered' and the customer is chasing his refund. 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Joshi" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Friday, January 3, 2020 1:31:17 PM 
Subject: Refund not processed 

Hi Team, 

With reference to order number: 9762864809, customer placed the order on 30 Dec, and he did't received the order. Tracking status showing that the order status as Undelivered. Customer is complaining that they didn't received the order, nor the refund. 

We have escalated this to third party to process the refund, however there is no response from the team. 

Tracking ID: FP1201000299 

​Kindly look into this and do the needful. 

Regards, 
Nitesh