Subject: Fwd: No response from WWT Babyshop team
From: Urvika Chaudhary <[email-masked]>
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Joshi <[email-masked]>
Date: Fri, 3 Jan 2020 01:28:28 -0700 (MST)

Hi Team, 

Please look into the below case. 

The customer complained about receiving a damaged item. The customer is requesting either to return or exchange this. 
The case has been raised to the WWT team. However, no response has been received. 

Kindly assist. 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Piyush Mani" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, January 3, 2020 1:43:57 PM 
Subject: No response from WWT Babyshop team 

Hi, 

With reference to case number: 354853 

Order Date : 16 Dec 2019 

Order ID: 9764504168 
Tracking ID: 201912171896372 
Assistance Required: Damaged Item Received 

Issue Description: Customer emailed us informing that he received the item on 18/12/19 but the item which they received is damaged, customer also provided us the picture of damaged item. 

Now customer is asking for return and exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not. 

This case has been forwarded to WWT Babyshop team for 3 time but they are not responding. 

Kindly look into this case and assist me. 

Regards, 
Piyush