Subject: Fwd: Customer did not receive the order while it shows delivered
From: Urvika Chaudhary <[email-masked]>
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Joshi <[email-masked]>
Date: Fri, 3 Jan 2020 00:46:09 -0700 (MST)

Hi Team 

Please look into the below case. 

The customer has been claiming that he has not received the order. However, Shipa is claiming that the order has been delivered. They also provided proof of delivery. 

Kindly assist. 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, January 3, 2020 10:52:58 AM 
Subject: Customer did not receive the order while it shows delivered 

Hi Seeta , 

With reference to Ticket No: 340449 the order no: 6454426537 customer says he did not receive the order but as per courier it is delivered they provided POD as well. 

KIndly assist us. 

Regards 
Shafeeque