Subject: Need Urgent Delivery To The Store
From: Abhishek Sisodia <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 2 Jan 2020 23:33:45 -0700 (MST)

Hi Team, 

This case has been escalated many times but could not be resolved after so many conversations too. Order ID 9764840221 has reached store but no confirmation mail/SMS and order ID 9765100196 has no update. 

Problem Statement: Late Shipping 

Order Date : 23 Dec 2019 
Order ID: 9765100196 
Tracking ID: 976510019610030001 
Store ID: Splash30134 

Order Date : 20 Dec 2019 
Order ID: 9764840221 
Tracking ID: 976484022110030001 
Store ID: Splash30134 

Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on 20 Dec & 23 Dec respectively and till now he has not received the order. As per the hybris for both the order status is ready to be shipped. 

Customer is chasing us for his/her order so we request you to expedite the delivery date as customer is a with us since 2019. 

Issue URL : [ https://landmarkgroupservice.freshdesk.com/a/tickets/371333 | https://landmarkgroupservice.freshdesk.com/a/tickets/371333 ] 

Regards, 
Abhishek Sisodia