Subject: Fwd: Refund not issued
From: Urvika Chaudhary <[email-masked]>
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Joshi <[email-masked]>, Abhishek Sisodia <[email-masked]>
Date: Thu, 2 Jan 2020 23:25:43 -0700 (MST)

Hi Team, 

Please look into this case. We are awaiting a response from the concerned team. 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Abhishek Sisodia" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, January 3, 2020 10:57:35 AM 
Subject: Refund not issued 

Hi Team, 

Please look into this issue as it has been escalated too many times and still no response. 

Problem Statement: Late refund 
Order Date: May 11, 2019 
Order ID: 9846682679 
RMA: 42069013 
Tracking ID: 44270679176 

Issue Description: Customer returned the item # 161118945 - Juniors Stitch Detail Denim Cap with Embroidery within 14 days as she received the wrong item. But we do not have proof of wrong item as its May order. However warehouse confirmed that they received the item with the Item ID #161189586. The amount of item is AED 16.20. 

The return conloc team is demanding for proof from the concept. 

Request you to look into this and advice. 

Regards, 
Abhishek Sisodia