Subject: Missing Items
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 2 Jan 2020 16:53:32 -0700 (MST)

Hi Team, 

With reference to the order number: 7662327098 
Store ID: Centrepoint - 21018, Bahrain City Centre 
Ticket ID: 309358 

Customer placed this order on Nov 26, 2019 and is showing pickup completed on Nov 30, 2019. Customer placed an order for a total of 19 items out of which 12 items were not delivered. Consignment shows all the items were delivered to the store. Missing items are as follows: 

153959630 - Juniors water gun - 2 QTY - BHD 2.40 
158063279 - Juniors baby walkman - 3 QTY - BHD 5.10 
160870651 - printed sleep dress with long sleeve - 1 QTY - BHD 8 
160540220 - Kocostar banana slice mask sheet - 1 QTY -BHD 2 
161667289 - printed zipper bag, 2 pockets - 1 QTY - BHD 0.50 
160770566 - Tisserand total de stress roller ball - 4 QTY - BHD 12.80 

This was escalated as per the matrix multiple times however, we have received no response in over a month. Kindly look into this and advise. 

Thank you for your help! 

Regards, 
Apoorv