Subject: Store Return Complaint
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 2 Jan 2020 16:41:30 -0700 (MST)

Hi Team, 

With reference to the ticket ID: 303274 

Customer is reporting that he has returned one item against his store purchase and still have not received a refund for the same. Please find attached the invoice along with order number. The store in question is Max, Bahrain City Center. 

Customer's name: Mostafa 
Customer's contact number: 66746566 

This was escalated as per the matrix to be forwarded to the concerned store however, we have received no response on the same. Case is pending since almost a month. Please look into this and help us close this case. 

Thank you for your help! 

Regards, 
Apoorv