Subject: Missing Item
From: Apoorv Joshi <[email-masked]>
To: Sagaya Suresh Kumar <[email-masked]>, Mushir Khan <[email-masked]>
Cc: [email-masked], escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 2 Jan 2020 11:24:54 -0700 (MST)

Hi Team, 

With reference to the order number: 6454635214 
Item ID: 157018701 - - Maybelline New York Baby Skin Instant Pore Primer 

The item mentioned above was never sent under consignment. Kindly advise if this item will be shipped, if not, please partially cancel this item from your end so a refund can be processed for the missing item. Customer is chasing for the refund and the case is pending for more than a month. Please look into this and advise on priority. 

Thank you for your help! 

Regards, 
Apoorv