Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 02 Jan 2020 17:05:30 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           10:27 PM, 20th Dec                   Shakeeb                   Hi, Thank you for contacting us. How may I help you?           10:28 PM, 20th Dec                     User                    Hi           10:29 PM, 20th Dec                     User                    i have placed a order with no 9764152922           10:29 PM, 20th Dec                     User                    on 12th with pickup option but till now i did not receive any update to collect the product           10:29 PM, 20th Dec                     User                    im about leave the place and wanted to collect soon but its not here yet.. its been more than a week since I delivered it and now am not even able to cancel order..           10:30 PM, 20th Dec                     User                    what is the general time to pickup order from store?           10:30 PM, 20th Dec                   Shakeeb                   We apologise for the delay dear  we are gonna contact the store to have your order ready for pick up the soonest           10:31 PM, 20th Dec                   Shakeeb                   usually it takes up to 3 business days           10:31 PM, 20th Dec                     User                    I have been contacting customer care since last 5 days and I’m getting the same response from all but no result           10:32 PM, 20th Dec                   Shakeeb                   you will be contacted by the store to collect your order ASAP           10:32 PM, 20th Dec                     User                    But its more than 7 days now.. my money is blocked... not able to cancel.. is this the way store operates..           10:32 PM, 20th Dec                   Shakeeb                   We apologise for the inconvenience dear           10:32 PM, 20th Dec                   Shakeeb                   your issue will be resolved shortly           10:33 PM, 20th Dec                     User                    Now even i have ordered with pickup as option and im afraid if they too will take 10 days time like now           10:33 PM, 20th Dec                     User                    i have been to store thrice already.. arrange for a delivery of my order           10:34 PM, 20th Dec                   Shakeeb                   We are sorry for the experience you have faced           10:35 PM, 20th Dec                   Shakeeb                   we will do the needful to get your order the soonest           10:35 PM, 20th Dec                     User                    Yes please..           10:36 PM, 20th Dec                     User                    Please let me know the general time that will take to get it as pickup ?           10:36 PM, 20th Dec                     User                    what do i do if i dont get it in two days?           10:39 PM, 20th Dec                   Shakeeb                   dear we are gonna raise the issue to the concern department  you will be contacted shortly by the store and they will update you when to collect your order           10:40 PM, 20th Dec                     User                    Yes please .. that would be a great help           10:41 PM, 20th Dec                   Shakeeb                   Sure dear,  And we apologise once again for what you have been facing           10:43 PM, 20th Dec                   Shakeeb                   Is there anything else I can help you with?            10:43 PM, 20th Dec                     User                    Ok           10:43 PM, 20th Dec                     User                    no thank you           10:43 PM, 20th Dec                   Shakeeb                   Thank you Dear           10:44 PM, 20th Dec                   Shakeeb                   have a nice day           10:44 PM, 20th Dec                     User                    Thank you           10:44 PM, 20th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/357111