Subject: RE: Order Delivery Issue
From: Ali Mkhaimer <[email-masked]>
To: Jessie Caparas <[email-masked]>, Vaibhav Ohri <[email-masked]>, Apoorv Joshi <[email-masked]>, K Nayan <[email-masked]>, Mohammad Tarabishi <[email-masked]>, Baraa Abukhadra <[email-masked]>, Amani Khraisat <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 2 Jan 2020 16:53:06 +0000

Hi Razan,

FYKA.

Best Regards,

Ali Al Mkhaimer
Contact Center Team Leader

T: +962 6 500 1333

F: +962 6 500 1334

M: +962 79 175 7169

E: mailto:[email-masked]

www.crystel.co<http://www.crystel.co/>

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From: Jessie Caparas [mailto:[email-masked]]
Sent: Thursday, January 2, 2020 9:58 AM
To: Vaibhav Ohri; Apoorv Joshi; K Nayan; Ali Mkhaimer; Mohammad Tarabishi; Baraa Abukhadra; Amani Khraisat
Cc: Escalations Dxbteam; Seeta Seeta; Fauzan Ahmad, Musalman
Subject: RE: Order Delivery Issue
Importance: High

@Ali Mkhaimer<mailto:[email-masked]> @Mohammad Tarabishi<mailto:[email-masked]>  @Baraa Abukhadra<mailto:[email-masked]> @Amani Khraisat<mailto:[email-masked]>

Can you please confirm the below with the customer?

From: Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 2, 2020 6:14 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order Delivery Issue

Hi Apoorv

It is a 1 and half month old order which have been delivered on 24th Nov 2019.

Did anyone confirm with customer if they have received the order or not?

Regards

Vaibhav Ohri
________________________________
From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: 02 January 2020 01:58
To: Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Order Delivery Issue

External email sender, please take precaution.
Hi Team,

With reference to the order number: 9761668235
AWB: FP1123000731

Customer reported that this order has not been delivered but the status is reflecting as delivered. Please share the POD if it is delivered along with signature/ID proof.

Please look into this and advise on priority. Thank you

Regards,
Apoorv
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