Subject: RE: Internal escalation- 379762
From: Jessie Caparas <[email-masked]>
To: Ali Mkhaimer <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, ccwebteam <[email-masked]>, ccbackoffice <[email-masked]>, Mohammad Tarabishi <[email-masked]>, Amani Khraisat <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>, ali inayat <[email-masked]>
Date: Thu, 2 Jan 2020 12:59:58 +0000

Thanks @Ali Mkhaimer<mailto:[email-masked]>

@Fauzan  Ahmad . Musalman<mailto:[email-masked]> please escalate this store related complaint to the concern SPOC.

From: Ali Mkhaimer <[email-masked]>
Sent: Thursday, January 2, 2020 3:56 PM
To: Jessie Caparas <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; ccwebteam <[email-masked]>; ccbackoffice <[email-masked]>; Mohammad Tarabishi <[email-masked]>; Amani Khraisat <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Urvika Chaudhary <[email-masked]>; ali inayat <[email-masked]>
Subject: RE: Internal escalation- 379762

External email sender, please take precaution.
Dear Team,

The customer was contacted and she confirmed that her issue is with Medela Device, and she confirmed that one supervisor his name is Arshad from babyshop Dubai Mall, and inform her to visit them and they will resolve her issue.

Best Regards,

Ali Al Mkhaimer
Contact Center Team Leader
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 79 175 7169
E: mailto:[email-masked]
www.crystel.co<http://www.crystel.co/>
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[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://twitter.com/CrystelCo>
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[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Jessie Caparas [mailto:[email-masked]]
Sent: Thursday, January 2, 2020 11:54 AM
To: Fauzan Ahmad . Musalman; ccwebteam; ccbackoffice; Ali Mkhaimer; Mohammad Tarabishi; Amani Khraisat
Cc: Escalations Dxbteam; Seeta Seeta; Apoorv Joshi; Urvika Chaudhary; ali inayat
Subject: RE: Internal escalation- 379762
Importance: High

@Ali Mkhaimer<mailto:[email-masked]> @Mohammad Tarabishi<mailto:[email-masked]> @Amani Khraisat<mailto:[email-masked]>

Please check the below.

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 31, 2019 5:49 PM
To: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; ali inayat <[email-masked]<mailto:[email-masked]>>
Subject: Internal escalation- 379762

External email sender, please take precaution.
Hi Team,

With reference to ticket #379762

Could you please check this ticket and provide us more details about the customer concern as the customer shared some receipts based on a telephonic conversation.

Regards,
Fauzan

________________________________
From: "ali inayat" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 31, 2019 6:43:17 PM
Subject: Internal escalation- 379762

Hi Fauzan

Please raise to the concerned team for the ticket id #379762.

The customer shared some receipts based on a telephonic conversation.

Thanks
Inayat Ali

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