Subject: New Reply Received - missing item
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 02 Jan 2020 12:21:54 +0000

Hi Fauzan Musalman,  The customer has responded to the ticket.  missing item  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="color:#1F497D">Dears,</span></div>
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<div class="MsoNormal"><span style="color:#1F497D">Please note we are still following on this case.</span></div>
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<div class="MsoNormal"><span style="color:#1F497D">Best Regards,</span></div>
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<div class="MsoNormal"><span style="color:#1F497D">Mohmed Musa</span></div>
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<div>From: Fauzan Ahmad . Musalman &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, January 2, 2020 5:52 AM<br>
<b>To:</b> Mohmed Musa (SA) &lt;[email-masked]&gt;<br>
<b>Cc:</b> Jessie Caparas &lt;[email-masked]&gt;; Malik Ismail &lt;[email-masked]&gt;; Sagaya Suresh Kumar &lt;[email-masked]&gt;; Babyshop &lt;[email-masked]&gt;; Omer Saeed (SA) &lt;[email-masked]&gt;; Sachin Maheshwari
 &lt;[email-masked]&gt;; Ksaconloc Returns &lt;[email-masked]&gt;; escalations dxbteam &lt;[email-masked]&gt;; Seeta Seeta &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#210833] - missing item</div>
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<span style='font-family:"Arial",sans-serif;color:black'>Hi Mohmed,<br>
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we are still waiting for your response in this case <br>
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Regards,<br>
Fauzan</span><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'></span>
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<b><span style='font-family:"Arial",sans-serif;color:black'>From:
</span></b><span style='font-family:"Arial",sans-serif;color:black'>"Mohmed Musa, SA" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>To: </b>"Fauzan Ahmad . Musalman" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc: </b>"Jessie Caparas" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "Malik Ismail" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "Sagaya Suresh Kumar" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;,
 "Babyshop" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "Omer Saeed, SA" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "Sachin Maheshwari" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;,
 "Ksaconloc Returns" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "escalations dxbteam" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "Seeta Seeta" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent: </b>Thursday, 26 December, 2019 19:03:58<br>
<b>Subject: </b>RE: [#210833] - missing item</span>
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<span style="color:#1F497D">Dear,</span><span style="color:black"></span>
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<span style="color:#1F497D">Please note we are checking with customer, We will investigate and update you soon.</span><span style="color:black"></span>
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<span style="color:#1F497D">Best Regards,</span><span style="color:black"></span>
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<span style="color:#1F497D">Mohmed Musa</span><span style="color:black"></span>
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<b><span style="color:black">From:</span></b><span style="color:black"> Fauzan Ahmad . Musalman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, December 25, 2019 2:46 PM<br>
<b>To:</b> Mohmed Musa (SA) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Malik Ismail &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sagaya Suresh Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Omer Saeed (SA) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sachin Maheshwari &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ksaconloc Returns &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; escalations dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Seeta Seeta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#210833] - missing item</span>
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Hi Mohmed,</span><span style="color:black"></span>
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>We have asked the customer and she update us that she has received only one carton and as per Aramex website the tracking (45035410976) contain two carton.</span><span style="color:black"></span>
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Kindly check and update us.</span><span style="color:black"></span>
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Regards,</span><span style="color:black"></span>
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Fauzan</span><span style="color:black"></span>
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<b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>From:
</span></b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>"Mohmed Musa (SA)" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>To: </b>"Jessie Caparas" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;, "Malik Ismail" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;, "Sagaya
 Suresh Kumar" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;, "Babyshop" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;, "Omer Saeed (SA)" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;,
 "Sachin Maheshwari" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;, "Ksaconloc Returns" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc: </b>"escalations dxbteam" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;, "Fauzan Ahmad . Musalman" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;,
 "Seeta Seeta" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent: </b>Wednesday, 25 December, 2019 15:03:37<br>
<b>Subject: </b>RE: [#210833] - missing item</span><span style="color:black"></span>
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<span style="color:#1F497D">Dear.</span><span style="color:black"></span>
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<span style="color:#1F497D">Please note both pieces have been delivered</span><span style="color:black"></span>
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<span style="color:#1F497D">Best Regards,</span><span style="color:black"></span>
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<span style="color:#1F497D">Mohmed Musa</span><span style="color:black"></span>
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<b><span style="color:black">From:</span></b><span style="color:black"> Jessie Caparas &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, December 24, 2019 2:55 PM<br>
<b>To:</b> Mohmed Musa (SA) &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Malik Ismail &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Sagaya Suresh Kumar &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Babyshop &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Omer Saeed (SA) &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Sachin Maheshwari &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Ksaconloc Returns &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Fauzan Ahmad . Musalman &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Seeta Seeta &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#210833] - missing item<br>
<b>Importance:</b> High</span>
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<div class="MsoNormal"><span style="color:black">Hi Team,</span></div>
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<div class="MsoNormal"><span style="color:black">As per tracking ID 45035410976, shipment was refused by customer but there are no further updates after September 15 whether this shipment was returned to our WH.</span></div>
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Please check and advise asap.</span></div>
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<div class="MsoNormal"><span style="color:black">Looping <a href="mailto:[email-masked]" target="_blank" id="OWAAM8B70DD5DC9F7442DBAF5B3578EAA1FBC" rel="noreferrer">
<span style="text-decoration:none">@Sachin Maheshwari</span></a> <a href="mailto:[email-masked]" target="_blank" id="OWAAM38521FB681E64B1E9917CAD885E64C02" rel="noreferrer">
<span style="text-decoration:none">@Ksaconloc Returns</span></a></span></div>
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<b><span style="color:black">From:</span></b><span style="color:black"> Ali Waqar &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, November 3, 2019 11:53 AM<br>
<b>To:</b> Malik Ismail &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Sagaya Suresh Kumar &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Babyshop
 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#210833] - missing item</span>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:black"></span>
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<span style="color:#1F497D">Dear Malik,</span><span style="color:black"></span>
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<span style="color:#1F497D">Team has been informed to arrange urgent delivery for the remaining pc.</span><span style="color:black"></span>
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<span style="color:#1F497D">Thx..</span><span style="color:black"></span>
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<span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'>Regards,</span><span style="color:black"></span>
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<b><span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'> <u>ALI WAQAR</u></span></b><span style="color:black"></span>
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<span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'>Operation supervisor</span><span style="color:black"></span>
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<b><u><span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:red'>Aramex International</span></u></b><span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:red'>
</span><span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'>- Riyadh office</span><span style="color:black"></span>
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<b><span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'>Office no</span></b><span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'>.
</span><span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:#222222'>9200 27447</span><span style="color:black"></span>
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<b><span style="color:black">From:</span></b><span style="color:black"> Malik Ismail &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, November 3, 2019 8:28 AM<br>
<b>To:</b> Sagaya Suresh Kumar &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Babyshop &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Ali Waqar &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#210833] - missing item</span>
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<span style="font-size:10.0pt;color:black">External email: avoid to open links or attachments unless sender is known and content is relevant..</span><span style="color:black"></span>
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<div class="MsoNormal"><span style="color:black">Hi Sagaya,</span></div>
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<div class="MsoNormal"><span style="color:black">Order 6444901318.</span></div>
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<div class="MsoNormal"><span style="color:black">Hi Ali,</span></div>
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<div class="MsoNormal"><span style="color:black">Shipment delivered partially. </span></div>
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<div class="MsoNormal"><span style="color:black">Please arrange delivery for remaining parcel urgently. AWB 45035410976.</span></div>
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<div class="MsoNormal"><span style="color:black">Kind Regards,</span></div>
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<div class="MsoNormal"><span style="color:black">Malik Ismail</span></div>
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<b><span style="color:black">From:</span></b><span style="color:black"> Sagaya Suresh Kumar
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<b>Sent:</b> Saturday, November 02, 2019 11:14 AM<br>
<b>To:</b> Babyshop &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#210833] - missing item</span>
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<div class="MsoNormal"><span style="color:black">Dear Team,  </span></div>
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<div class="MsoNormal"><span style="color:black">Please update order number..</span></div>
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<div class="MsoNormal"><span style="color:black">Regards</span></div>
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<div class="MsoNormal"><span style="color:black">Sagaya Suresh</span></div>
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<div class="MsoNormal"><span style="color:black">+966 565165997</span></div>
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<b><span style="color:black">From:</span></b><span style="color:black"> Babyshop &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, November 02, 2019 9:57 AM<br>
<b>To:</b> Sagaya Suresh Kumar &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Suvadeep Saha &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#210833] - missing item</span>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:black"></span>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F210833&amp;data=02%7C01%7CMohmed%40aramex.com%7C7ddc9fc158e348f6b6a408d78f2ebb5e%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637135303184646908&amp;sdata=kaXB%2BRQ8O41tGCu7gP1RxFIgX6wClEpdSrrV4181LKM%3D&amp;reserved=0" target="_blank" rel="noreferrer">
#210833</a> </span><span style="color:black"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team,<br>
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Subject : <strong><span style="font-family:-apple-system">Missing Item</span></strong><b><br>
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Problem Statement – <strong><span style="font-family:-apple-system">Missing Item</span></strong>
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Item ID – <strong><span style="font-family:-apple-system">161092485 - - Juniors Crown Baby Walker</span></strong>
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<strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">The costumer is claiming that he did not receive the item.</span></strong><span style="color:black"></span>
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<strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Kindly update us about the issue.</span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
Assistance Required – <strong><span style="font-family:-apple-system">Need urgent update</span></strong><br>
Order placed on: Sep 10, 2019.<br>
<strong><span style="font-family:-apple-system">Kindly check on this and update us ASAP</span></strong>.<br>
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Regards,<br>
Eyad.</span><span style="color:black"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">210833:1125156</span><span style="font-size:10.5pt;font-family:-apple-system;color:black">
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<span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:black'>This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/210833