Subject: RE: refund issue
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohammed Obiedo <[email-masked]>
Date: Thu, 2 Jan 2020 09:46:43 +0000

Hi Fauzan,

Create an RMA for the below items and raise a JIRA ticket to process the RMA along with the screenshot attached.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Wednesday, January 1, 2020 3:53 PM
To: Ksaconloc Returns <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mohammed Obiedo <[email-masked]>
Subject: refund issue

External email sender, please take precaution.
Hi Team,

With reference to ticket # 359390
order ID # 6453281527
The customer claiming he has return items from this order but as we can see on hybris there is no any details regarding return request on this order.
Items which is return by customer:
162033164 - - Textured Sweat Dress with Long Sleeves and Tassel (SAR62.00)
161643690 - - Pants with Pockets and Tie Up Closure (SAR22.80)
161777677 - - High Waist Striped Leggings with Elasticated Waistband (SAR30.00)

Can you please check and update us if these items have been returned or not.

Regards,
Fauzan
________________________________
From: "Mohammed Obiedo" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 1 January, 2020 16:23:47
Subject: refund issue

Hi Team ,

With reference to order number:6453281527

Ticket number :359390

 The customer is claiming that he did a return request for this items :161643690   ,162033164 ,161777677

and handed to the courier partner but there is no return request on Hybris,

we contacted twice the conloc on 24th Dec 2019 and 23d Dec 2019 with no responses,

Regards,
Obiedo

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