Subject: RE: Return Issue
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 2 Jan 2020 09:44:39 +0000

Hi Apoorv,

Please get the approval from concept head related to this issue.

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, December 31, 2019 10:06 PM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Return Issue

External email sender, please take precaution.
Hi Jessie,

The total value of the return is SAR 155

Regards,
Apoorv
________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 31, 2019 10:53:30 AM
Subject: RE: Return Issue

Hi Apoorv,

Whaat is the total value of the return?

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 30, 2019 9:39 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: Return Issue

External email sender, please take precaution.
Hi Jessie,

As per what the customer told us, the items were collected by the courier from him back in April. The items that are returned are as below:
160980654 - - Bossini Pocket Detail Cardigan with High Neck and Zip Closure
160865869 - - Textured Round Neck T-Shirt with Long Sleeves and Side Tape Detail
161057999 - - Mock Hem T-Shirt with Raglan Sleeves / 161057989 - - Mock Hem T-Shirt with Raglan Sleeves

Since after a month Aramex AWB shows no data on the website, it is coming up as invalid. We have tried checking with Conloc directly to see how many items they have received against this order but received no reply.

Please advise.

Regards,
Apoorv
________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>, "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Suvadeep Saha" <[email-masked]<mailto:[email-masked]>>, "Ramesh Gottimukkala" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 29, 2019 12:59:25 PM
Subject: RE: Return Issue

Hi Apoorv,

Tracking ID is invalid.

Has this been picked from the customer?

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 27, 2019 10:00 PM
To: Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Return Issue

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6631858032
AWB: 45023487456
RMA: 22207243

​Customer is reporting that following items was collected from the customer back in April however, a return has still not processed. Could you please check and confirm how many items have we received under this order number.
160980654 - - Bossini Pocket Detail Cardigan with High Neck and Zip Closure
160865869 - - Textured Round Neck T-Shirt with Long Sleeves and Side Tape Detail
161057999 - - Mock Hem T-Shirt with Raglan Sleeves / 161057989 - - Mock Hem T-Shirt with Raglan Sleeves

We have already escalated before however, received no response on the same.

Kindly look into this on priority and help us close this case. This case is pending since over a month.

Thank you for your help!

Regards,
Apoorv
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