Subject: RE: [#307970] - Click & Collect
From: Jessie Caparas <[email-masked]>
To: Thangarajan Kulandavel <[email-masked]>, Manager.Salaammall <[email-masked]>, Centrepoint <[email-masked]>, Vinod Sharma <[email-masked]>, K Nayan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, "Alexander Gomes" <[email-masked]>, Saad Alonaizi <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Naseem Ahmad <[email-masked]>, "[email-masked]" <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, "
Date: Thu, 2 Jan 2020 09:17:56 +0000

Hi Thangarajan,

How come the second parcel is with SHIPA?

This is supposed to be a click and collect order.

Please clarify.

From: Thangarajan Kulandavel <[email-masked]>
Sent: Sunday, December 29, 2019 8:55 AM
To: Manager.Salaammall <[email-masked]>; Centrepoint <[email-masked]>; Vinod Sharma <[email-masked]>; K Nayan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; [email-masked]; [email-masked]; Ramesh Gottimukkala <[email-masked]>; Alexander Gomes <[email-masked]>; Saad Alonaizi <[email-masked]>; [email-masked]; [email-masked]; Naseem Ahmad <[email-masked]>; [email-masked]; Jessie Caparas <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; [email-masked]; Sagaya Suresh Kumar <[email-masked]>; afzal syed <[email-masked]>; SagarNepal <[email-masked]>; Md Abu Talla <[email-masked]>; Jed Conlocops2 <[email-masked]>; Cp Salammall <[email-masked]>; [email-masked]; Elvis V. Garcia <[email-masked]>
Subject: Re: [#307970] - Click & Collect

Thanks & Regards
Thangarajan
________________________________
From: Manager.Salaammall <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 28, 2019 3:29:01 PM
To: Thangarajan Kulandavel <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Vinod Sharma <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Alexander Gomes <[email-masked]<mailto:[email-masked]>>; Saad Alonaizi <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Naseem Ahmad <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; afzal syed <[email-masked]<mailto:[email-masked]>>; SagarNepal <[email-masked]<mailto:[email-masked]>>; Md Abu Talla <[email-masked]<mailto:[email-masked]>>; Jed Conlocops2 <[email-masked]<mailto:[email-masked]>>; Cp Salammall <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Elvis V. Garcia <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#307970] - Click & Collect

Dear Thangaraj,

FYI..

The below mentioned order number has two shipments.

Order Date : Nov 25, 2019

Order ID: 6453899939

1st Shipment from the store and already delivered to the customer. Our side everything is cleared.

2nd Shipment is yet to be delivered to customer and CNC team should check with warehouse for SHIPA delivery.

DISPATCH_DATE

COURIER_PARTNER

AWB_NO

DELIVERY_STORE_CODE

PALLET_ID

SCAN_TO_LOAD_USER_ID

SCAN_TO_LOAD_DATE

SCAN_TO_LOAD_TIME

HANDOVER_STATUS

ORDER_LINE_STATUS

27-Nov-19

CNC

645389993923999000

21147

JEPLT0003707

110301

27-Nov-19

11:09:11

READY

SHIPPED

28-Nov-19

SHIPA

S000281172974

21147

JEPLT0003599

110301

28-Nov-19

7:45:11

READY

SHIPPED

PS : Please see the attached emails for your reference.

Best Regards,

Thoraya Alahmari

Assistant Store Manager

Mobil No-+966 550434609

Cp Salaam Mall

Store code-21147

From: Thangarajan Kulandavel
Sent: Saturday, December 28, 2019 8:47 AM
To: Centrepoint <[email-masked]<mailto:[email-masked]>>; Vinod Sharma <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Alexander Gomes <[email-masked]<mailto:[email-masked]>>; Saad Alonaizi <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Naseem Ahmad <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; afzal syed <[email-masked]<mailto:[email-masked]>>; SagarNepal <[email-masked]<mailto:[email-masked]>>; Md Abu Talla <[email-masked]<mailto:[email-masked]>>; Jed Conlocops2 <[email-masked]<mailto:[email-masked]>>; Cp Salammall <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Manager.Salaammall <[email-masked]<mailto:[email-masked]>>; Elvis V. Garcia <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#307970] - Click & Collect

Dear Siraj,

Please check this issue and clear ASAP

If you need help please let me know immediately

Thanks & Regards

Thangarajan

________________________________

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 27, 2019 11:19:58 AM
To: Vinod Sharma <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Alexander Gomes <[email-masked]<mailto:[email-masked]>>; Saad Alonaizi <[email-masked]<mailto:[email-masked]>>; Thangarajan Kulandavel <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Naseem Ahmad <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; afzal syed <[email-masked]<mailto:[email-masked]>>; SagarNepal <[email-masked]<mailto:[email-masked]>>; Md Abu Talla <[email-masked]<mailto:[email-masked]>>; Jed Conlocops2 <[email-masked]<mailto:[email-masked]>>; Cp Salammall <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Manager.Salaammall <[email-masked]<mailto:[email-masked]>>; Elvis V. Garcia <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#307970] - Click & Collect

External email sender, please take precaution.

Hi Team,

Problem Statement: Late Shipped

Order Date : Nov 25, 2019

Order ID: 6453899939

Store code: Centrepoint21147

Issue Description: Please let us know the update on this order as customer is still waiting for her order.

Thank you for your help.

Regards,

Shivani

On Sat, 21 Dec at 12:02 PM , Vinod Sharma <[email-masked]<mailto:[email-masked]>> wrote:

@K Nayan<mailto:[email-masked]>

Can you pls check order#6453899939, how come this CNC order is dispatched via Shipa.

---------------------------------------------------------------------------------------------------------------------------------------------------------------------

Order was dispatched through CNC & Shipa in 2 container.

As per details CNC order is collected by customer, but customer is not replying to Shipa Delivery person calls due to which 2nd container is not delivered.

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA3MjczMTU3MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.kHLaDqI4gYsG3167tVLAuVGFGyMpPCjMJTP5pv3RvPI]

Regards,

Vinod

+966 -564851785

IP-2056

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 20, 2019 12:32 PM
To: Vinod Sharma <[email-masked]<mailto:[email-masked]>>; Manager.Salaammall <[email-masked]<mailto:[email-masked]>>; Elvis V. Garcia <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Alexander Gomes <[email-masked]<mailto:[email-masked]>>; Saad Alonaizi <[email-masked]<mailto:[email-masked]>>; Thangarajan Kulandavel <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; afzal syed <[email-masked]<mailto:[email-masked]>>; SagarNepal <[email-masked]<mailto:[email-masked]>>; Md Abu Talla <[email-masked]<mailto:[email-masked]>>; Jed Conlocops2 <[email-masked]<mailto:[email-masked]>>; Cp Salammall <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#307970] - Click & Collect

External email sender, please take precaution.

Hi Team,

As per our record there is no tracking ID and both shipment is showing as click and collect and also it is showing pick up complete. But customer did not collected the item.

Please let us know the shipment is returned back to warehouse or still with the courier.

Regards,

Shivani

On Thu, 19 Dec at 4:05 PM , Vinod Sharma <[email-masked]<mailto:[email-masked]>> wrote:

Hi All,

Order was dispatched through CNC & Shipa in 2 container.

As per details CNC order is collected by customer, but customer is not replying to Shipa Delivery person calls due to which 2nd container is not delivered.

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA3MjczMTU3MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.kHLaDqI4gYsG3167tVLAuVGFGyMpPCjMJTP5pv3RvPI]

Regards,

Vinod

+966 -564851785

IP-2056

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 19, 2019 1:04 PM
To: Manager.Salaammall <[email-masked]<mailto:[email-masked]>>; Elvis V. Garcia <[email-masked]<mailto:[email-masked]>>; Vinod Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Alexander Gomes <[email-masked]<mailto:[email-masked]>>; Saad Alonaizi <[email-masked]<mailto:[email-masked]>>; Thangarajan Kulandavel <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; afzal syed <[email-masked]<mailto:[email-masked]>>; SagarNepal <[email-masked]<mailto:[email-masked]>>; Md Abu Talla <[email-masked]<mailto:[email-masked]>>; Jed Conlocops2 <[email-masked]<mailto:[email-masked]>>; Cp Salammall <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#307970] - Click & Collect

External email sender, please take precaution.

Hi Team,

Order Date : Nov 25, 2019

Order ID: 6453899939

Store code: Centrepoint21147

Customer received the order collection confirmation message for the remaining shipment on 18 Dec, 2019. However she is saying she did not collect the order also as per our record order status is pick up completed.

kindly let us know the status of the order.

Regards,

Shivani

307970:1125156

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

307970:1125156

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

307970:1125156

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com