Subject: Re: Order Delay
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 1 Jan 2020 17:56:10 -0700 (MST)

Hi Jessie, 

Needful was done as per the instructions 7 days ago however, no action or advise has been taken/given for this order on the sheet. 

Kindly advise further. Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, December 26, 2019 3:43:24 PM 
Subject: RE: Order Delay 

Hi Apoorv, 

Add this order in the below sheet for cancellation. 

[ https://docs.google.com/spreadsheets/d/1gSmBBrPdiqi2y7YmYDCkpXA6bAVzGZ5ByAFENvde1b4/edit#gid=1839877354 | https://docs.google.com/spreadsheets/d/1gSmBBrPdiqi2y7YmYDCkpXA6bAVzGZ5ByAFENvde1b4/edit#gid=1839877354 ] 

From: Apoorv Joshi <[email-masked]> 
Sent: Thursday, December 26, 2019 3:27 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]> 
Subject: Order Delay 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 6447786045 

Ticket ID: 205297 

This order was placed on Oct 10, 2019 and there are no consignment details. We escalated this as per the matrix already however, no response on the same from the concerned team. WH confirmed on Dec 5, 2019 that this has been shipped out however, no such details reflecting on the cockpit. We asked for the tracking under which this was shipped out on Dec 8, 2019 and haven't received a response since then. 

This case is pending since 2 months. Kindly help us close this case. 

Thank you for your help! 

Regards, 

Apoorv 
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