Subject: Order Quality Issue
From: Apoorv Joshi <[email-masked]>
To: [email-masked]
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 1 Jan 2020 17:52:11 -0700 (MST)

Hi Deviyani, 

With reference to the order number: 9759535118 

Customer placed this order on Nov 6, 2019 and it was delivered on Nov 7, 2019. Customer is reporting that he has been a customer of MAX since last 15 years and the quality is degrading day by day, He purchased a few full sleeve tshirt in this order and he washed them all separately and yet in some of them the color started fading right after first wash and some of them had a color bleed. 

Customer is also saying he used to be an appreciator of Max quality at some point and now he doesn't even want to recommend it to others and will switch to a different brand. Customer reported this issue to us on Nov 10, 2019. 

Customer has a history of no complaints with us before. This order's total value is AED 139.2. Customer has a total of 26 completed orders with us since 2017 with a total value of AED 5720.24. 

Please look into this and advise how should we proceed with this. Thank you for helping us resolve this case. 

Regards, 
Apoorv