Subject: Re: Order Delay Issue
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Priyanka Rajkumar <[email-masked]>, [email-masked], escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 1 Jan 2020 11:51:06 -0700 (MST)

Hi Team, 

Any updates on the below case? Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Priyanka Rajkumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, [email-masked] 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, December 30, 2019 11:20:34 AM 
Subject: RE: Order Delay Issue 

Hi Priyanka, 

The last interaction with your support team was December 25 and no updates. 

From: Priyanka Rajkumar <[email-masked]> 
Sent: Sunday, December 29, 2019 9:47 PM 
To: Apoorv Joshi <[email-masked]>; Jessie Caparas <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]> 
Subject: RE: Order Delay Issue 

External email sender, please take precaution. 

Hi Jessie, 

Can you please request the team to add Shipa CS to these emails please. Request that the process is followed. 

Thanks and Regards, 

From: Apoorv Joshi [mailto: [ mailto:[email-masked] | [email-masked] ] ] 
Sent: Friday, December 27, 2019 3:21 AM 
To: Jessie Caparas 
Cc: escalations dxbteam; Priyanka Rajkumar; Seeta Seeta; Fauzan Ahmad, Musalman 
Subject: Re: Order Delay Issue 

Hi Team, 

Just For information, still no updates on the tracking. PFA for the same. 

Regards, 

Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Priyanka Rajkumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 26 December, 2019 16:04:11 
Subject: RE: Order Delay Issue 

Looping [ mailto:[email-masked] | 
@Priyanka Rajkumar ] 

There have been no updates since December 3. 

Please check and advise. 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 25, 2019 3:32 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Order Delay Issue 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 6454634206 

Ticket ID: 316427 

AWB: S000294045409 

This order was placed on Nov 29, 2019 and is still showing in transit. We have emailed Shipa multiple times and the response that we are getting is an attempt will be made asap. However, as per the tracking no action has been done on this AWB since Dec 3, 2019 - not even a single delivery attempt. Customer contacted us on Dec 5, 2019 and since then no attempt has been made on this AWB. 

Please find attached the tracking status visible on the website at this time. 

Please look into this and help us close this case. Thank you for your help! 

Regards, 

Apoorv 

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