Subject: Escalation- 7664462543
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: [email-masked], [email-masked]
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Inayat Ali <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 1 Jan 2020 04:44:35 -0700 (MST)

Hi Team, 

With reference to ticket # 374969 
order # 7664462543 
Store Code # ShoeMart21019 

The customer placed the order for store pickup on 16 Dec'19. He's yet to receive notification on items availability for pickup. Please share the status and expected date for the items to be available at the store. We also raised the concern to the CON LOC team, however, yet to receive response and customer is waiting for his items to be ready. The consignment status reflects Ready to ship 

Regards, 
Fauzan 

From: "ali inayat" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 1 January, 2020 15:04:50 
Subject: Escalation- 7664462543 

Hi Team 

Please assist on the below case: 

Order Date 	15 Dec 2019 
Order Id 	7664462543 
Tracking Id 	766446254360999991 
Courier partner 	NA 
Synopsis 	The customer placed the order for store pickup on 16 Dec'19. He's yet to receive notification on items availability for pickup. Please share the status and expected date for the items to be available at the store. We also raised the concern to the CON LOC team, however, yet to receive response and customer is waiting for his items to be ready. The consignment status reflects Ready to ship 
Assistance required 	Kindly update the order status and make the item's available for pick up 

Thanks 
Inayat Ali