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Date: Tue, 31 Dec 2019 21:51:05 -0700 (MST)

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Subject: Escalation- Awaiting response from the courier team
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, ali inayat <[email-masked]>
Date: Tue, 31 Dec 2019 21:51:04 -0700 (MST)

Hi Team, 

With reference to ticket : 364380 
Order: 6454619890 
The customer placed the order on 29 Nov’19 and 2 consignments were shipped on 29th and 30th Nov respectively. The first consignment has been delivered successfully on 3rd Dec’19, however, the second consignment details are not available and reflects shipped with the item details on Hybris. and it showing on Aramex website is invalid number. We have escalated many times to Aramex team to check and update us regarding the consignment but we are not getting any response from Aramex. 
Kindly check and assist us. 

Regards, 
Fauzan 

From: "ali inayat" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 29 December, 2019 12:30:19 
Subject: Re: Escalation- Awaiting response from the courier team 

Team- Do we have an update on the request raised? 

Thanks 
IA 

From: "ali inayat" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 26 December, 2019 17:51:17 
Subject: Escalation- Awaiting response from the courier team 

Hi Team 

Please assist on the below case: 

Order Date 	29 Nov 2019 
Order Id 	6454619890 
Tracking Id 	45053870993 
Courier partner 	Aramex 
Synopsis 	The customer placed the order on 29 Nov’19 and 2 consignments were shipped on 29th and 30th Nov respectively. The first consignment has been delivered successfully on 3rd Dec’19, however, the second consignment details are not available and reflects shipped with the item details on Hybris. The advisor received this case (364380) on 24th Dec and the necessary steps taken, however, we are still awaiting response from the team. 
Assistance required 	Kindly update the status on the consignment and expected date for delivery. The customer is still awaiting response on this 

Thanks 
Inayat Ali