Subject: Store complaint
From: Apoorv Joshi <[email-masked]>
To: [email-masked], [email-masked]
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 31 Dec 2019 12:17:23 -0700 (MST)

Dear Team, 

Store name: Jeddah - Balad Max.KSA 
Store Code: MAX - 60155 

Customer purchased a Jeans from the MAX Balad store on Dec 7, 2019. He is reporting that the Jeans he purchased had a Tag showing SAR 20 and then later when at the cash counter it was scanned it was showing SAR 30. After that the cashier removed the tag from the jeans and put the correct tag which was for SAR 40. Due to this there was a price confusion, customer is saying that at the stores we have a policy that customer will only pay what is showing on the tag. 

​If possible please arrange a call for the customer on the below details and have this resolved. Thank you for your help! 

Customer's Name: Sayyed Suhail Ali 
Customer's Contact Number: 504615743 

Please help us close this case on priority. 

Regards, 
Apoorv