Subject: Ticket No 314976, Customer is threatening to go to Ministry of Economy for complain
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 30 Dec 2019 17:43:03 -0700 (MST)

Dear Seeta, 

With reference to above mentioned ticket, customer have received a Gift card in May 2019, but the gift card expired in the month of Nov. Customer was informed that the validity id for 1 year and we are unable to renew the card. 

She is requesting for reactivation as she has more than AED 300.00 in the card. She is threatening to go to Ministry of Economy for the complain. 

Kindly advise what can be done from our side? 

Regards, 
Nikhil.