Subject: RE: C&C order issue
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Mon, 30 Dec 2019 11:17:34 +0000

Hi Fauzan,

Raise a JIRA ticket to change the status as NOT PICKED – informing them the order is lost as confirmed.

Then create an RMA to process the refund.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Monday, December 30, 2019 2:21 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: C&C order issue

External email sender, please take precaution.
Hi Team,

With reference to ticket #269223
Order # 6451498321
Store Code: Shoexpress21137

The order was placed on Nov 15, 2019. and the status is READY_TO_SHIPPED, we have escalated to the store and the confirm with us on on 20 Dec 2019 that the order is not received at store. However we again escalated the case to warehouse to deliver the order asap but we are not getting any response from warehouse.
Kindly check and do the needful.

Regards,
Fauzan
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