Subject: Re: Store Complaint - COC Case
From: Subir Mokha <[email-masked]>
To: Praveen Jawadi <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 30 Dec 2019 11:07:07 +0000

Hi Praveen

The case has been closed and we handed a perfume Gift set to customer as a goodwill gesture .

Pls find attached a pic of the same

Regards

Get Outlook for iOS<https://aka.ms/o0ukef>
________________________________
From: Praveen Jawadi <[email-masked]>
Sent: Monday, December 30, 2019 1:54:35 PM
To: Apoorv Joshi <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]>; Subir Mokha <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: RE: Store Complaint - COC Case

Hi Subir

As per the below trail mail -  awaiting for your update?

Hi Apoorv -  This is from lifestyle, so awaiting a revert from them

Regards

Praveen Javvadi

From: Apoorv Joshi <[email-masked]>
Sent: Sunday, December 29, 2019 1:19 AM
To: Praveen Jawadi <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]>; Subir Mokha <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Store Complaint - COC Case

External email sender, please take precaution.

Dear Team,

Any update on the below store complaint? This case is still pending at our end.

Thank you for your help!

Regards,
Apoorv

________________________________

From: "Praveen Jawadi" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Subir Mokha" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 23, 2019 1:47:20 PM
Subject: Re: Store Complaint - COC Case

Hi Subir

As per the below trail mail - Can we resolve the customer concern at the earliest.

Regards

Praveen Javvadi

Get Outlook for Android<https://aka.ms/ghei36>

________________________________

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 23, 2019 10:03:23 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Praveen Jawadi <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: RE: Store Complaint - COC Case

Hi Apoorv,

We don’t have a Lifestyle store in Dubai Festival City but instead we do have Centrepoint. (Check the store locator moving forward)

Looping @Praveen Jawadi<mailto:[email-masked]> – please help us on the below store complaint.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 21, 2019 10:57 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: Store Complaint - COC Case

External email sender, please take precaution.

Hi Team,

Any updates on the below complaint.

Thank you for your help!

Regards,
Apoorv

________________________________

From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 14 December, 2019 05:17:10
Subject: Store Complaint - COC Case

Hi Team,

With reference to the ticket ID: 296972

Customer has complained against the Store Manager of Lifestyle, Dubai Festival City. She is reporting that she purchased a Maybeline shade from the store and mistakenly picked up the wrong shade, when she discovered that she did not open the product and next day went to the store to return it however, the manager made a big issue out of it and was ignoring the customer when she was talking to him.

She is saying that she is a regular customer of lifestyle but won't shop with us any longer, the service is degrading day by day especially the return and exchange policy. She is also threatening to report this to consumer rights.

We escalated this as per the matrix however, the email to Abdul Syed is getting bounced. Customer details are as mentioned below:
Name: Farah khanjar

Contact Number: 0502705599

Please look into this and advise. Thank you for your help!

Regards,

Apoorv

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com