Subject: RE: refund issue
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 30 Dec 2019 09:57:07 +0000

Hi Fauzan,

Seems that no one is able to determine where the return is – create a JIRA and ask the team to process both RMA.

Attach the blanket approval as a proof (both items are only less than SAR 100) also with the screenshot of the return tracking ID.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Sunday, December 29, 2019 3:49 PM
To: Ksaconloc Returns <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: refund issue

External email sender, please take precaution.
ticket #361746<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/361746>

​Hi Team,

Problem Statement: Refund Not Processed
Order Date : Nov 26, 2019
Order ID: 6453931599
Assistance Required: Need refund for customer.
Issue Description: As per customer update us that he has return the items under RMA; 23077548 & 23077549, But the customer returned the items under AWB: 45055708751
Can you please check and update us if you have received the items or not and please process the RMAs ASAP.

Regards,
Fauzan
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