Subject: RE: [#349503] - Re: Your products are on the way
From: Jessie Caparas <[email-masked]>
To: Shipa Delivery Support <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Mon, 30 Dec 2019 07:59:33 +0000

Hi Team,

When will this be returned to the warehouse?

We need the refund processed asap.

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

From: Shipa Delivery Support ([email-masked]) <[email-masked]>
Sent: Saturday, December 28, 2019 6:28 PM
To: [email-masked]; [email-masked]; [email-masked]
Cc: Escalations Dxbteam <[email-masked]>
Subject: RE: [#349503] - Re: Your products are on the way

External email sender, please take precaution.
Dear Team,

Please note that the order is being returned to your facility, and you will get it with the next batch.

Thanks

Mahmoud AlFaqier
Customer Care
[Image removed by sender.]<https://www.shipa.com>
M: 800 SHIPA
www.shipa.com<https://www.shipa.com>

________________________________
From: CST000000006 Shipa Customer Customer
Sent: 28/12/2019 2:46 PM GMT+04:00
To: [email-masked]; [email-masked]; [email-masked]
Cc: [email-masked]
Subject: Fwd: [#349503] - Re: Your products are on the way

Hi Team,

Problem Statement: Late delivery
Order Date : Nov 27, 2019
Order ID: 6454223845
Tracking ID: S000281712235
Assistance Required: Need urgent delivery

Issue Description: Kindly return this order to the warehouse on priority so that refund can be process on priority.

Regards,
Shivani
On Sat, 28 Dec at 6:38 AM , Babyshop <[email-masked]> wrote:
Hi Team,

Problem Statement: Late delivery
Order Date : Nov 27, 2019
Order ID: 6454223845
Tracking ID: S000281712235
Assistance Required: Need urgent delivery

Issue Description: Kindly let us know why this order is returned as there was only one delivery attempted on 3 Dec, 2019.

After so many escalation no delivery attempted for this particular order.

Regards,
Shivani
On Fri, 27 Dec at 6:56 AM , Babyshop <[email-masked]> wrote:
Hi Team,

Problem Statement: Late delivery
Order Date : Nov 27, 2019
Order ID: 6454223845
Tracking ID: S000281712235
Assistance Required: Need urgent delivery

Issue Description: Please let us know did you attempted the delivery for this order.

Regards,
Shivani
On Tue, 24 Dec at 8:38 PM , Babyshop <[email-masked]> wrote:
Hi Team,

Problem Statement: Late delivery
Order Date : Nov 27, 2019
Order ID: 6454223845
Tracking ID: S000281712235
Assistance Required: Need urgent delivery

Issue Description: From 17 Dec, 2019 we are asking you to deliver this order on priority and still it is not delivered. As per the tracking the last delivery was attempted on 3 Dec, 2019.

Customer is chasing us for his order.

If you want to deliver this order, kindly deliver the order by tomorrow otherwise return back to us.

Regards,
Shivani
On Mon, 23 Dec at 1:32 PM , Babyshop <[email-masked]> wrote:
Hi Team,

Problem Statement: Late delivery
Order Date : Nov 27, 2019
Order ID: 6454223845
Tracking ID: S000281712235
Assistance Required: Need urgent delivery

Issue Description: The order was shipped from our side on 28 Nov, 2019 but till now the order has not delivered to the customer.

Customer is angry as he is waiting for this shipment more than 20 days.

Please let us the when this order is going to be deliver as customer is now asking for the refund.

Regards,
Shivani

349503:1125156
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