Subject: RE: C&C Delay
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 30 Dec 2019 07:27:02 +0000

Hi Apoorv,

Seems that even the warehouse has no clue if order will be shipped.

Better apologize to the customer informing him regarding a tech issue and that order wont be shipped.

From: Apoorv Joshi <[email-masked]>
Sent: Friday, December 27, 2019 3:42 AM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: C&C Delay

External email sender, please take precaution.
Hi Jessie,

Apologies for the wrong subject line, however, the order is still placed on Nov 24, 2019 and the status is Ready to ship still. This is a home delivery order and the same was escalated to WH to confirm if this has left the WH, we have received no response on the same from the concerned WH. Order value is SAR 520.30

Please advise.

Regards,
Apoorv
________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 26 December, 2019 15:37:36
Subject: RE: C&C Delay

Hi Apoorv,

This is not a click and collect order.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 26, 2019 4:33 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: C&C Delay

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6453520807
Ticket ID: 273187

This order was placed on Nov 24, 2019 and the status is still showing Ready to ship. We have emailed WH as per the matrix to confirm if this has left the WH however, we have received no update on the same.

Please look into this and advise. Thank you for your help!

Regards,
Apoorv
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