Subject: Refund issue order : 6452643236
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Mohammed Obiedo <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 29 Dec 2019 10:20:02 -0700 (MST)

Hi Team, 

With the reference to order number: 6452643236, the order was cancelled on validation. However customer provided us his bank details that the amount has been already deducted from his account and he provided us the bank details as well. 

So we request you to look into this concern and help us to close the case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohammed Obiedo" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, December 29, 2019 6:51:48 PM 
Subject: refund issue order : 6452643236 

Hi Seeta, 

With reference to order number : 6452643236 

the customer is complaining about in this order it has been deducted money from his bank account and the order status " On validation cancelled" 

and he shared SADAD bank statement can you please check, 

Regards, 
Obiedo