Subject: RE: arrange call
From: Qazi Mohammed <[email-masked]>
To: Mohd Imran <[email-masked]>, Anwar Abdullah <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, PrayashPradan <[email-masked]>
Date: Sun, 29 Dec 2019 14:42:25 +0000

Dear Luckman,

Please have a look in below security guard issue.
Contact with customer and investigate the issue ,if issue with security guard please share his name and details we will take up this with security manpower supplier.

Regards,
Mohammad Qazi
Centrepoint KSA
Mobile: +966 540225824
Extn:3540

From: Mohd Imran
Sent: Sunday, December 29, 2019 4:08 PM
To: Qazi Mohammed <[email-masked]>; Anwar Abdullah <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: arrange call

Hi @Qazi Mohammed<mailto:[email-masked]>@Anwar Abdullah<mailto:[email-masked]>,

Kindly look into the case, as customer is not satisfied with the behavior of security guard.

Store name- Centerpoint Branch Aziziyah Market- Riyadh

Regards
Imran
From: Mohammad Tarabishi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 29, 2019 4:41 PM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>; ccwebteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Nour Hanayneh <[email-masked]<mailto:[email-masked]>>
Subject: RE: arrange call

External email sender, please take precaution.
Dear Mohammad,

The customer has a complaint regarding the security guard , as he went to the customer with an attitude. After that he followed him to the parking and threat him the he will assault him and he took his car plate number.

He previously raised a complaint to the store manager with no response , and requested to investigate in this case and take the proper action for it.

Please let me know if you need any further information from our side.

Best Regards,

Mohammad Al Tarabishi
Contact Center Supervisor
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 77 991 5050
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
[Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
[Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.facebook.com/Crystel.co>
[Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://twitter.com/CrystelCo>
[Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>
[Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Mohd Imran [mailto:[email-masked]]
Sent: Sunday, December 29, 2019 1:31 PM
To: ccwebteam
Cc: Seeta Seeta; Apoorv Joshi; Fauzan Ahmad . Musalman; Escalations Dxbteam; Nour Hanayneh
Subject: RE: arrange call

Hi Team,

Kindly do the needful.

Regards
Imran

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 29, 2019 3:01 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: arrange call

External email sender, please take precaution.
Hi Team,

Kindly arrange a call back to customer as he has a complaint on security guard at Centerpoint Branch, behind Aziziyah Market- Riyadh

Customer contact number: +966555735523 & +966560341788

Kindly check and do the needful.

Regards,
Fauzan
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