Subject: Ticket Assigned - Conversation with Anonymous
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 29 Dec 2019 12:39:42 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Anonymous Anonymous                    Hi           04:28 PM, 29th Dec                     Anonymous                    i jst picked my order feom Max           04:28 PM, 29th Dec                     Anonymous                    n one of then is not wat i ordered           04:28 PM, 29th Dec                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           04:29 PM, 29th Dec                   Fauzan                   We sincerely apologize for the inconvenience           04:30 PM, 29th Dec                     Anonymous                    Thts wat i orderd           04:31 PM, 29th Dec                     Anonymous                    Thts wat i got           04:31 PM, 29th Dec                     Anonymous                    i really cant blv u ppl do these type of mistakes           04:31 PM, 29th Dec                     Anonymous                    wats the purpose for online ordering           04:31 PM, 29th Dec                   Fauzan                   we are really sorry for the inconvenience            04:32 PM, 29th Dec                   Fauzan                   In the meantime, an exchange is not available at www.maxfashion.com. You can return online purchases through the below three channels:

· You can contact our customer support team on (800-1111629) to book a return and to be notified of the refund amount based on our return policy.

· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.

· You can now drop off your return to any (max) store across the KSA.
 
Here’s what you need to do.
 
Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (max) store in the KSA.

· Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.

· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.

Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           04:32 PM, 29th Dec                     Anonymous                    not acceptable ths type of mistake           04:34 PM, 29th Dec                     Anonymous                    really disappointed           04:34 PM, 29th Dec                   Fauzan                   We are very sorry to hear that you have received an incorrect product and we apologise for the inconvenience caused. We would like to assure you that this is not typical of the experience           04:35 PM, 29th Dec                   Fauzan                   Indeed, you have been a loyal customer and we highly value your relationship with us. Please be assured that we have taken your feedback very seriously and have forwarded this to the concerned department.           04:35 PM, 29th Dec                   Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           04:37 PM, 29th Dec                   Fauzan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:39 PM, 29th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/375428