Subject: RE: Arrange Call
From: Jessie Caparas <[email-masked]>
To: Mohammad Tarabishi <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Ali Mkhaimer <[email-masked]>, Rawan Barghouth <[email-masked]>, Amani Khraisat <[email-masked]>, Nour Hanayneh <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 29 Dec 2019 12:32:18 +0000

Hi Mohammad,

Thanks for calling the customer and compensation is approved.

@Seeta Seeta<mailto:[email-masked]> @Fauzan Ahmad, Musalman<mailto:[email-masked]> please request for the voucher and sent this via email.

From: Mohammad Tarabishi <[email-masked]>
Sent: Sunday, December 29, 2019 2:36 PM
To: Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Ali Mkhaimer <[email-masked]>; Rawan Barghouth <[email-masked]>; Amani Khraisat <[email-masked]>; Nour Hanayneh <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: RE: Arrange Call

External email sender, please take precaution.
Dear Jessie,

The customer was contacted and he asked for a compensation voucher as he received a damaged item.

The item had a discount worth AED20, so the customer was compensated with AED20 voucher.

Please let me know if you need other actions from our side.

Best Regards,

Mohammad Al Tarabishi
Contact Center Supervisor
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 77 991 5050
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
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[Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Jessie Caparas [mailto:[email-masked]]
Sent: Sunday, December 29, 2019 9:12 AM
To: Apoorv Joshi; Escalations Dxbteam; Ali Mkhaimer; Rawan Barghouth; Amani Khraisat; Mohammad Tarabishi
Cc: Seeta Seeta; Fauzan Ahmad, Musalman
Subject: RE: Arrange Call
Importance: High

@Ali Mkhaimer<mailto:[email-masked]> @Rawan Barghouth<mailto:[email-masked]> @Amani Khraisat<mailto:[email-masked]>
@Mohammad Tarabishi<mailto:[email-masked]>

Please arrange a call for the below case and update us.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 28, 2019 10:43 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Arrange Call

External email sender, please take precaution.
Hi Team,

With reference to the Ticket ID: 345319
Order Number:

Customer is requesting for a call on 0556792920. This is regarding a delayed return which was collected from the customer and a refund has already processed for the same.

Thank you for your help!

Regards,
Apoorv
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