Subject: Re: Escalation- No response from the courier team
From: Seeta Seeta <[email-masked]>
To: ali inayat <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 29 Dec 2019 05:12:34 -0700 (MST)

Hi Inayat, 

The order is already marked as NDR so inform the customer same and resolve the case. 

Thanks & Regards, 
Seeta Kunwar 

From: "ali inayat" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, December 25, 2019 6:30:03 PM 
Subject: Escalation- No response from the courier team 

Hi Team 

Please assist on the below case: 

Order Date 	15 Dec 2019 
Order Id 	6456916090 
Tracking Id 	​45057211146 
Courier partner 	Aramex 
Synopsis 	The customer highlighted the items were not delivered and expressed would like to cancel the order. Advisor informed COD cancellation procedure. The customer changed her mind and updates her contact number to be amended for successful delivery and also the courier team can contact her. Request raised to update the phone number to the courier team and we are still awaiting response. Also, on the tracking history it reflects there has been a failed attempt to deliver due to lack of updated phone number 
Assistance required 	Kindly update the phone number, contact the customer and assist with the delivery as it’s lapsed the pre-requisite timeline 

Thanks 
Inayat Ali