Subject: Ticket Assigned - Conversation with User
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Sun, 29 Dec 2019 08:30:42 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hi good afternoon           12:17 PM, 29th Dec                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           12:18 PM, 29th Dec                     User                    hi and good afternoon           12:18 PM, 29th Dec                     User                    im having trouble connecting my shuckran card through the phone number           12:19 PM, 29th Dec                   Fauzan                   can you please elaborate you query more           12:20 PM, 29th Dec                   Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           12:23 PM, 29th Dec                     User                    its just refuses to accept the number even thought its correct and now it blocked my shuckren card on the website making ME unable to register           12:23 PM, 29th Dec                   Fauzan                   can you please share your email id           12:25 PM, 29th Dec                     User                    [email-masked]           12:25 PM, 29th Dec                   Fauzan                   May I request you to please stay on-hold while I retrieve the information.           12:26 PM, 29th Dec                     User                    ok           12:27 PM, 29th Dec                   Fauzan                   Thank you for holding up            12:27 PM, 29th Dec                   Fauzan                   we are unblock the card           12:27 PM, 29th Dec                     User                    ok           12:27 PM, 29th Dec                   Fauzan                   now you can link it again           12:27 PM, 29th Dec                     User                    thank u very much           12:28 PM, 29th Dec                   Fauzan                   and please make sure that the contact number and email id should be same in both shukran account and shoemart account           12:28 PM, 29th Dec                     User                    ok           12:28 PM, 29th Dec                   Fauzan                   Is there anything else I can help you with?            12:29 PM, 29th Dec                     User                    no and thank u very much again           12:29 PM, 29th Dec                   Fauzan                   It was a pleasure assisting you. Thank you for shopping with us.           12:30 PM, 29th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/374778