Subject: Ticket Assigned - Re: We’ve received your online return request.
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Sun, 29 Dec 2019 06:04:51 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Re: We’ve received your online return request. Good Morning Dear Concerned,

Hope you are doing good. I have filed the return for the purchase i have
done for the shoes.  Unfortunately  i ordered one size bigger. I need to
exchange it to one size smaller.
The email said that it will be collected,  so far nobody has cone to
collect it.

Your prompt response will be highly appreciated.

Regards
Asma
0507252926

On Tue, 10 Dec 2019, 23:28 SHOEMART, <[email-masked]> wrote:

> Here’s what you need to do next.
> 
> <https://www.shoemartstores.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en>
> Download our apps now
> <https://itunes.apple.com/ae/app/id1157409312?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en> [image:
> android icon]
> <https://play.google.com/store/apps/details?id=com.landmarkgroup.shoemartgulf&referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en>
> iPhone
> <https://itunes.apple.com/ae/app/id1157409312?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en>
> Android
> <https://play.google.com/store/apps/details?id=com.landmarkgroup.shoemartgulf&referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en>
> 
> Women
> <https://www.shoemartstores.com/ae/en/department/women?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en>
> Men
> <https://www.shoemartstores.com/ae/en/department/men?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en>
> Girls
> <https://www.shoemartstores.com/ae/en/department/girls?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en>
> Boys
> <https://www.shoemartstores.com/ae/en/department/boys?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en>
> Accessories
> <https://www.shoemartstores.com/ae/en/department/accessories?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en>
> Offers
> <https://www.shoemartstores.com/ae/en/offers?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en>
>
> Thank you for submitting your return request
>
> Hi Asma Ashraf, you’re almost there! You can finish returning these
> products in a few easy steps:
> 1. Confirm your pick-up
>
> Our courier partner will call you to arrange your return pick-up. Your
> pick-up should take place in 3-5 business days.
> 2. Box up your return
>
> Wrap and seal your products in their original packaging, and ensure that
> all tags are intact.
> 3. Hand over your return
>
> Hand over the package to our courier partner and they will give you an
> acknowledgement receipt.
> 4. Receive your refund
>
> Your products will take 2-3 business days to reach our warehouse. It will
> take us 1-2 business days from the time we receive your return to conduct a
> quality check and issue your refund.
> Here's how your refund works:
>
>    - If you’ve paid by Cash on Delivery, your refund will be credited to
>    your My Credit balance under your account.
>    - Refunds to your Credit Card or Debit Card may take 4-15 business
>    days to process.
>    - Refunds for any Shukrans, Gift Cards or Return Vouchers you’ve spent
>    will also be credited to your My Credit balance.
>
> 
> Need help? Get in touch
>
>  <[email-masked]?Body=Contacted>
>
> *Write us an email now*, we'll get back to you as fast as we can.
>  <https://www.facebook.com/ShoeMartGulf>
>
> *Connect with us* on your favourite social network.
>  <https://twitter.com/ShoeMartMENA>
>
> Reach out in 140 characters! We are *@ShoeMartMENA*.
>
> *Call us on 800-SHOEMART (800-74636278).*
> 7 days a week, 24 hours a day
> 
> © 2019 Retail World Limited
> Privacy Policy
> <https://www.shoemartstores.com/ae/en/privacypolicy?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en>
> | Terms & Conditions
> <https://www.shoemartstores.com/ae/en/termsandconditions?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en>
>

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/337606