Subject: RE: Refund Not Processed #6450993372
From: Malik Ismail <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Ksaconloc Returns <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 29 Dec 2019 04:49:32 +0000

Hi Ratheesh,

Please check and confirm.

Regards,
Malik Ismail
From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Saturday, December 28, 2019 3:31 PM
To: Ksaconloc Returns <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Refund Not Processed #6450993372

External email sender, please take precaution.
​Hi Team,

Problem Statement: Refund Not Processed

​Ticket: 357426
Order Date :Nov 12, 2019
Order ID: 6450993372
Return Tracking ID: 290063736176
Assistance Required: need urgent refund.
Issue Description: The order was placed on 12/11/19, and shipped to SMSA on 13/11/19, However the order is not delivered to customer and returned to the WH, but as per hybris the order is delivered and as per SMSA the order is returned to shipper on 26/11/19. also we can not see any RMA on hybris.
Kindly check and process the refund asap.

Regards,
Fauzan
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