Subject: Refund Not Processed #6450993372
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: [email-masked], Sagaya Suresh Kumar <[email-masked]>
Cc: [email-masked], Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 28 Dec 2019 04:31:18 -0700 (MST)

​Hi Team, 

Problem Statement: Refund Not Processed 

​Ticket: 357426 
Order Date : Nov 12, 2019 
Order ID: 6450993372 
Return Tracking ID: 290063736176 
Assistance Required: need urgent refund. 
Issue Description: The order was placed on 12/11/19 , and shipped to SMSA on 13/11/19 , However the order is not delivered to customer and returned to the WH, but as per hybris the order is delivered and as per SMSA the order is returned to shipper on 26/11/19 . also we can not see any RMA on hybris. 
Kindly check and process the refund asap. 

Regards, 
Fauzan