Subject: RE: Return Issue
From: Mohd Imran <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 28 Dec 2019 09:34:33 +0000

Please raise JIRA to process refund.

Regards
Imran

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, December 26, 2019 10:16 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Fwd: Return Issue

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6447729948
Ticket ID: 211024
AWB: 45042909306

Customer did not receive the below respective items in this order as they were sent back to the conloc as NDR via Aramex, attached are the screenshot for the same:

161502115 - - Floaters with Hook and Loop Closure and Applique Detail
161481067 - - Colour block Panelled Floaters with Hook and Loop Closure

We have escalated this multiple times to KSA return team to confirm if they have received the mentioned items however, we are not receiving a response and now customer is threatening to escalate this further. This case is pending since over a month.

Please help us close this case. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 9 December, 2019 00:22:28
Subject: Return Issue

Hi Team,

With reference to the order number: 6447729948
Ticket ID: 211024
AWB: 45042909306

Customer did not receive the below respective items in this order as they were sent back to the conloc as NDR via Aramex, attached are the screenshot for the same:

161502115 - - Floaters with Hook and Loop Closure and Applique Detail
161481067 - - Colour block Panelled Floaters with Hook and Loop Closure

We have escalated this multiple times to KSA return team to confirm if they have received the mentioned items however, we are not receiving a response and now customer is threatening to escalate this further. This case is pending since over a month.

Please help us close this case. Thank you for your help!

Regards,
Apoorv

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