Subject: RE: Missing Item Issue
From: Mohd Imran <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 28 Dec 2019 09:22:46 +0000

Hi Apoorv,

If courier and warehouse is not able to find the item, please take brand approval and process refund for the customer.

And please share the full case details and summary of customer’s previous history too.

Regards
Imran

From: Apoorv Joshi <[email-masked]>
Sent: Friday, December 27, 2019 5:12 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Missing Item Issue

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6453634645
Ticket ID: 337181

Customer reported not receiving the following item in this order:
161359974 - - Juniors Walt 2-in-1 High Chair - SAR 109

Following order was placed on Nov 24, 2019 and all the items were delivered on Nov 27, 2019. We have already escalated this to WH as per the matrix to confirm if this was shipped along with the consignment and how many cartons were handed over to Shipa however, we have received no response on the same. We also added this to Cancellation sheet for partial cancellation and they have confirmed this was delivered. Customer is still chasing for the item.

Please look into this and advise. Thank you for your help!

Regards,
Apoorv
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