Subject: Item under return process-Shipa
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 28 Dec 2019 00:31:04 -0700 (MST)

Hi Team 

Order Date : Nov 27, 2019 
Order ID: 6454223845 
Tracking ID: S000281712235 

Issue Description: Customer placed an order on 27 Nov, 2019 and on 17 Dec, 2019 he contacted us for his late order delivery and then we have forwarded the issue to Shipa team and ask them to deliver the order on priority. However, after escalating them more than 5 times they are now saying the order is under returned process because the order has been pending with them for more than the agreed time. 

Also, as per the tracking details only 1 delivery attempt was dome on 3 Dec, 2019. 

The name of the item is #161856422 - - Avent Natural 2-Piece Feeding Bottle - 260 ml and cost of the order is SAR 60. 

Please check and advice. 

Regards, 
Shivani