Subject: Assistance for case id - 347187
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Fri, 27 Dec 2019 04:09:35 -0700 (MST)

Hi Team, 

Problem statement: Refund not initiated 

Order Date: Nov 7, 2019 

Order ID: 9759598204 and 9759535809 
Tracking ID: 42563039 and 42567043 
Return request created: 11/15/2019 

The customer has created the return request for 3 different order and as per the Aramex team the collection has done under tracking id - 45084888542 for all the items. 

Now the refund for one order get processed however the refund for ​other above two order is still pending. 

We request you to check the tracking id - 45084888542 that if we have received all items (161870658 - - Printed Blouse with Bow Neck and Long Sleeves for order id - 9759598204) and (161530204 - - Floral Printed Round Neck Tunic with Flared Sleeves for order id - 9759535809) 

We request you to process the refund if we have received back the items for the above orders as well. 

Regards, 
Manish