Subject: Refund status for order id - order id - 6457855400
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Fri, 27 Dec 2019 02:18:57 -0700 (MST)

Hi Team, 

The customer placed an order with order id - 6457855400 on 12/22/2019 through his SADAD account and the order status is ON_VALIDATION_CANCELLED. 

We request you to help us with the refund status whether it has been reverted back to the customer's SADAD account or not, as per Hybris there is no authorisation created however the customer has still reported us that he has not received any refund for the above order. 

As per customer, he has also contacted his bank for the same however he didn't receive the refund. 

Regards, 
Manish