Subject: Call request for case id - 360696
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Manish Kumar <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Fri, 27 Dec 2019 01:38:39 -0700 (MST)

Hi Team, 

Please arrange a callback to below customer.As per warehouse instructions. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Friday, December 27, 2019 12:41:29 PM 
Subject: Call request for case id - 360696 

Hi Team, 

We request you to arrange a call for the customer on +971501855067 as per the below response for the warehouse team: 

Please note that capacity for the below item to hold child is 9kg instead of 13kg but box gross weight is 13kg & the description which has mentioned child weight maximum 13 kg in our website is wrong. 
So kindly call the customer & inform about the same. 

Problem Statement: Wrong item delivery 
Order Date: Dec 19, 2019 
Delivery Date: 12/22/19 
Order ID: 9764751652 
Tracking ID: 00000100060083325 
Item Name: 160226639 - - Joie Swing Serina 2-in-1 Rocker 

The customer has reported that the item ordered online for Maximum Child Weight (kg): 13 as per the product description, however, the item he had received is for Maximum Child Weight (kg): 9 

Kindly see the attachment and do the needful accordingly. 

Regards, 
Manish