Subject: Assistance for case case# - 312304
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Thu, 26 Dec 2019 21:51:13 -0700 (MST)

Hi Team, 

Please help us to resolve the below case (312304) as we have already followed up twice with warehouse however there is no response. 

Problem Statement: (Missing items) 

Order Date: Nov 29, 2019 

Order ID: 6454591871 
Tracking ID: 290065998050, 290066139614 and 290065980771 
Assistance Required: Need the missing item (157076464 - - flormar Waterproof Lipliner Pencil) 

Issue Description: Customer placed an order for 10items but as per the customer he/she has only received 9 items, Under the consignment details we can see only nine items have been shipped/Delivered from our side. 

Customer history: 1 item OUT OF 10 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 

The missing item 157076464 - - flormar Waterproof Lipliner Pencil is the cost of the item is SAR 10.00. 

Regards, 
Manish