Subject: Missing Item Issue
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 26 Dec 2019 18:11:56 -0700 (MST)

Hi Team, 

With reference to the order number: 6453634645 
Ticket ID: 337181 

Customer reported not receiving the following item in this order: 
161359974 - - Juniors Walt 2-in-1 High Chair - SAR 109 

Following order was placed on Nov 24, 2019 and all the items were delivered on Nov 27, 2019. We have already escalated this to WH as per the matrix to confirm if this was shipped along with the consignment and how many cartons were handed over to Shipa however, we have received no response on the same. We also added this to Cancellation sheet for partial cancellation and they have confirmed this was delivered. Customer is still chasing for the item. 

Please look into this and advise. Thank you for your help! 

Regards, 
Apoorv