Subject: C&C delay - COC Case
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Thu, 26 Dec 2019 17:44:27 -0700 (MST)

Hi Team, 

Please have a look at the below case and help us close it. This was escalated to WH on Dec 10 to WH to confirm whether they have received this order or no. 

However, no response on the same since then. Customer has already threatened for Consumer court on chat. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 27 December, 2019 00:27:06 
Subject: C&C delay - COC 

Hi Apoorv, 

With regards to Ticket No 329108, Order No 6452492361, Store ID Splash21047, Customer placed an order on Nov 20 and still the status is 'In Progress' and no consignments details is showing. Customer have complained about the same on Dec 09 and have threatened that if the case is not resolved in 5 days he will go to Consumer Court. 
Kindly assist. 

Regards, 
Nikhil.