Subject: Fwd: Return Issue
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 26 Dec 2019 11:15:51 -0700 (MST)

Hi Team, 

With reference to the order number: 6447729948 
Ticket ID: 211024 
AWB: 45042909306 

Customer did not receive the below respective items in this order as they were sent back to the conloc as NDR via Aramex, attached are the screenshot for the same: 

161502115 - - Floaters with Hook and Loop Closure and Applique Detail 
161481067 - - Colour block Panelled Floaters with Hook and Loop Closure 

We have escalated this multiple times to KSA return team to confirm if they have received the mentioned items however, we are not receiving a response and now customer is threatening to escalate this further. This case is pending since over a month. 

Please help us close this case. Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, 9 December, 2019 00:22:28 
Subject: Return Issue 

Hi Team, 

With reference to the order number: 6447729948 
Ticket ID: 211024 
AWB: 45042909306 

Customer did not receive the below respective items in this order as they were sent back to the conloc as NDR via Aramex, attached are the screenshot for the same: 

161502115 - - Floaters with Hook and Loop Closure and Applique Detail 
161481067 - - Colour block Panelled Floaters with Hook and Loop Closure 

We have escalated this multiple times to KSA return team to confirm if they have received the mentioned items however, we are not receiving a response and now customer is threatening to escalate this further. This case is pending since over a month. 

Please help us close this case. Thank you for your help! 

Regards, 
Apoorv