Subject: Late Collection for 9762428135 and 9762431711
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Cc: escalations dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Urvika Chaudhary <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 26 Dec 2019 08:43:06 -0700 (MST)

Hi Team, 

With the reference to AWB 45488938810 and 45488940630, the return item has not collected yet and we have been received the information that the customer is not answering the phone. 

Customer provided us her landline and mobile number so we request you to arrange a collection on priority basis. 

Customer's Contact No: 
Mobile number - 0509365286 
Landline number - 06 5627455 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, December 18, 2019 8:47:31 AM 
Subject: Assistance required for ticket id - 319283 

Hi Team, 

Kindly help us to get the below shipment get collected. We have escalated this case to Aramex team more than 3 times still we are getting the general response from them as Well noted. However as per tracking we see the same update on daily basis as Collection Arranged and customer is sill chasing us for his items to be collected. 

Problem Statement: What is the issue (Late Collection) Courier Team 

Customer contact number: Mobile number 0509365286 or landline number 06 5627455 

Order Date : 11/27/2019 
Return request created: 11/28/2019 

Order ID: 9762428135 and 9762431711 
Tracking ID: 45488938810 and 45488940630 
Assistance Required: Need Urgent Collection 

Issue Description: The return request was created on 11/28/2019 and till now the item has not collected from the customer so kindly arrange the collection on priority basis. 

Regards, 
Manish