Subject: RE: WWD -Return
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 26 Dec 2019 14:39:12 +0000

If the item is completely unused (box packed), pls take it back & process refund.

Regards
Sachin
04-5175412

From: Jessie Caparas <[email-masked]>
Sent: Monday, December 23, 2019 9:58 AM
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Sachin Maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: RE: WWD -Return
Importance: High

Looping @Sachin Maheshwari<mailto:[email-masked]>

The customer is persistent related to this case and you have already replied before that the return will not be approved, however, the customer went ahead and made a return request and it is now scheduled to be collected by Aramex.

Please advise on this case.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 22, 2019 12:09 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: WWD -Return

External email sender, please take precaution.
Hi Team,

With reference to the order number: 9752317340
Ticket ID: 188770

Customer is saying he placed an order online for 154330357 - - Giggles Emma Baby Cradle however, the item he has received is different from what he saw at the store. We have told the customer that WWD items are not returnable once assembled however, he is persistent that someone from the store suggested him to purchase this item online and told him that these items are same.

We escalated the same to BS Home deliver team and Sachin to take approval for the return however, was advised that since this item is used and store staff did not assist the customer to purchase this item, a return won't be acceptable. We informed the same to the customer but at this time customer has reached out to us again regarding the same return and from the order it appears that a return request has been created again on this case and Aramex has been assigned as a courier on the same. Customer also received a call from Aramex regarding the collection.

Please advise how should we go about this as this item is WWD and return getting created with Aramex being assigned should not be possible. Also, the customer wants to know now if this will be collected since he received a call from Aramex.

Thank you for looking into this.

Regards,
Apoorv
________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 17 October, 2019 14:56:25
Subject: WWD -Return

Hi Seeta,

With reference to the ticket ID: 188770
Order number: 9752317340

Customer is saying he placed an order online for 154330357 - - Giggles Emma Baby Cradle however, the item he has received is different from what he saw at the store. We have told the customer that WWD items are not returnable once assembled however, he is persistent that someone from the store suggested him to purchase this item online and told him that these items are same. Customer is also threatening to file a complaint.

Please look into this and advise.

Regards,
Apoorv

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com