Subject: Escalation- Awaiting response from the courier team
From: Inayat Ali <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 26 Dec 2019 05:21:17 -0700 (MST)

Hi Team 

Please assist on the below case: 

Order Date 	29 Nov 2019 
Order Id 	6454619890 
Tracking Id 	45053870993 
Courier partner 	Aramex 
Synopsis 	The customer placed the order on 29 Nov’19 and 2 consignments were shipped on 29th and 30th Nov respectively. The first consignment has been delivered successfully on 3rd Dec’19, however, the second consignment details are not available and reflects shipped with the item details on Hybris. The advisor received this case (364380) on 24th Dec and the necessary steps taken, however, we are still awaiting response from the team. 
Assistance required 	Kindly update the status on the consignment and expected date for delivery. The customer is still awaiting response on this 

Thanks 
Inayat Ali